We are here to simplify your business’s wireless and mobility needs with a complete suite of solutions, from procurement to mobile device management to bill auditing. Our team of industry experts is committed to delivering exceptional value to our clients through personalized attention and proactive support. By streamlining and fully managing mobile operations and infrastructure, we empower businesses to focus on what matters most.
Premium Customer Service
We pride ourselves on providing exceptional service and delivering results. All of our clients are assigned a dedicated account manager whose job it is to proactively review your telecommunications infrastructure, including hardware, software, carrier billing, and any open requests. They’ll schedule a monthly check-in call to go over your wireless services, discuss any outstanding issues, offer personalized strategic recommendations based on objectives, and present opportunities for savings or bill optimization.
Any action items they work on for your account will be resolved appropriately and quickly. Our internal, top-of-the-line operational software ensures that a service ticket is created for all client needs, whether it’s repairs, tech support, or billing. Tickets are assigned to the most appropriate resources in the company, and those people work on the issue to closure. This efficient system for issue tracking and resolution underpins our work and is at the forefront of helping make us a top-quality service provider.
“We are very much a company that thrives on relationships and providing value. We are in it for the long haul.” -Chris Kolar, CEO of Wireless Support
One-Stop-Shop Solution
We have in-house expertise in every area related to a businesses’ telecommunications infrastructure. No matter your business’s specific needs, your dedicated account manager will personally handle or coordinate:
Mobile device management (MDM)
Device protection plans and claim management
Rapid repair services and loaner devices
Help desk technical support
Wireless expense management and billing review
Device lifecycle management
Ordering and procurement solutions
Device staging and kitting
GPS tracking solutions
Account consultations and tailored recommendations
As a one-stop shop, we are able to maximize our control over the services we offer and deliver them at the highest level. We have confidence in the equipment we sell and demonstrate that by offering a device protection program that’s a warranty above and beyond what the carrier or manufacturer provides. We run any malfunctioning equipment through a comprehensive QA/QC process that includes hundreds of diagnostic tests. If we discover any defect or malfunction that is not caused by physical or water damage, we’ll replace the phone at no cost to the client if the carrier or the manufacturer won't.
Deep Industry Knowledge and Expertise
We hire for industry expertise. Every one of our account managers has spent multiple years working for Verizon, AT&T, and/or T-Mobile and understands the challenges, issues, strengths, and weaknesses of the carriers and how they work. Likewise, our specialists have insider carrier knowledge and years of experience in their field, such as billing analysis, device repair, or technical support. Our range of in-house expertise makes the Wireless Support team well equipped to navigate complex systems and processes efficiently and effectively.
Focus on Long-Term Relationships
Our subscription model underscores our commitment to consistently deliver value and exceptional customer experiences. As a flexible month-to-month service, we are motivated to provide individual attention and exceed expectations to deepen our clients’ trust in us. This mutual commitment ensures ongoing satisfaction and strong, lasting partnerships.
Added Value Beyond Cost Savings
We take a holistic approach to your business needs. Cost savings and providing a return on investment are priorities, but we also recognize that you need a partner who will go above and beyond. That means saving your team time and stress so they can focus their productivity on core business objectives.
As an example, our mobile device management is full service so that you aren’t required to have a tech-savvy person on your team or upskill an employee to learn or implement the software. We take the reins and set up everything according to your business’s use case and goals.
“If you're signing up with us, you and your team should ultimately have more time to spend on your core business, driving more growth, or whatever other initiative you're working on. You're working with somebody who's taking the load from you.” -Chris Kolar, CEO of Wireless Support
The Wireless Support Difference
At Wireless Support, our industry experts work with Verizon, AT&T, and T-Mobile and related vendors on behalf of our clients day in, day out. Our deep knowledge of the carriers, their service, and their offerings enable us to efficiently and effectively manage every aspect of your business’s telecom infrastructure. All of our clients are assigned a dedicated account manager, and we pride ourselves on exceptional client service and delivering results. Reach out today and see how our industry experts can help streamline your wireless and mobility operations.