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Wireless Support Complete (WSC)

Our Wireless Support Complete Program is designed as an end to end solution for all your mobile devices. We realize that businesses rely on us for their mobility needs so our WSC solution is designed to meet your business communication needs. Think of Wireless Support as an extension of your company and Wireless Support Complete and a service that helps service you!

All of our Solutions are included with Wireless Support Complete:

  • Mobile Device Management
  • Device Protection Plan
  • Device Repair Plan
  • Unlimited Help Desk Support
  • Wireless Expense Management
  • GPS Tracking
  • Device Lifecycle Management
  • Ordering and Producement
  • Device Setup, Staging & Kitting

 

MDM SOLUTION

Our cloud based MDM solution locks down each device for security and prevents abuse by the user. It also allows you to have full control over your devices and their location. A full inventory system with exportable reports is built into this control panel that's accessible 24 hours a day. Push applications, contacts and files remotely with the ability to remote control into your devices in case troubleshooting is needed. Remotely lock, disable or wipe lost devices or send out an Alarm sound to find it if needed. These are just some of the features of our MDM.

GPS TRACKING APP ON YOUR SMARTPHONES OR TABLETS

Our WS GPS Tracking application can be installed on any Smartphone or Tablet device. The cloud based control panel can accurately ping each device and track the location of your users once every 30 seconds. Generate detailed reports of mileage, speed, stops and duration. Setup parameters with Geo Fencing and get alerts when users travel outside of the parameter. Promote safe driving by setting up speed alerts and do much much more!

DEVICE REPAIR & REPLACEMENT PROTECTION PLAN

Our Device Protection Plan will ensure that you're protected when a Device is broken or lost. You'll reduce your company's liability when a device need service or when a replacement is needed. Submitting a request is super easy and we offer a quick turn around time to get your device either repaired or replaced.

SETUP, STAGING, KITING & DEPLOYMENT

Full Device App Setup, Custom Configurations and MDM installation can all be done before your users get their devices. We'll install and test all your apps, label and tag each device before shipping to your required location. We can also kit the devices with the accessories you need before shipment.

100% DEDICATED AND MANAGED

Our Services are fully managed and dedicated for you so you don't need to tie up manpower and resources on your end. Our Best in Class Help Desk Support Center is accessible via Phone, email or through our Web Forms 7 days a week.

WIRELESS EXPENSE MANAGEMENT

We'll help reduce your monthly wireless costs by Auditing your carrier bill each month. Our analysts will scrutinize every charge and ensure that you're paying the lowest rate possible. We'll provide you with an easy to read and understand spreadsheet each month of where your money is being spent. We'll flag lines that have no usage or have additional charges so you can easily identify them in your records.

Frequently Asked Questions:

-When it comes to cloud based MDM software, having our team at your disposal is essential. Our team will help you enroll devices and maintain your inventory, troubleshoot MDM and app issues and help find solutions to your future needs. Our team will help address all aspects of your wireless account and work with your users to meet your company's growing needs.

-Our Miradore MDM solution provides a scalable solution with the latest features including Lifecycle Management, Device security, device lock down, location tracking, application deployment. remote login and much more.

-Our protection plan allows you to have peace of mind when a device is lost or damaged. Limit your company's liability by paying a one time replacement cost without committing to a new contract or device payment plan

-We offer a selection of smartphone devices comparable to your existing device. We will ship the device at no additional charge and you can use it for up to 90 days. Then simply make sure the device is in working order and ship it back to us.

Our phone support hours are M-F 8AM to 5PM PST. Email support is available 7 days a week 8AM to 5PM PST

Any app that is needed to run your DSP business can be deployed and setup. We have a suite of apps that we automatically install based on our experience but we can add any app that is needed.

We do everything necessary to make things easier on you to deploy devices. We will fully charge the battery, label each device, setup the MDM and deploy all apps and configurations, install case/cover and any other accessories that are needed. Then kit the device and prepare shipping to your specific station or facility.

We can help you save money by identifying to root cause of the additional charges and work with you to rectify the issue. We save you time by proactively rectifying billing issues. Our Audit report provides you the analysis tool you need to fully understand where your costs are.

We'll provide you a dashboard view of all your wireless related expenses each month. Our billing experts will conduct a monthly audit of your wireless account and provide you a full report of where your money is being spend. Well help identify lines with no usage, lines with additional charges, international charges and termination fees. Our billing team will work on your behalf to rectify all billing issues and provide you an excel spreadsheet audit report that's easy to understand.

Other Included Features:

  • Enterprise Grade MDM Solution
  • Device Protection Plan
  • Device Prepair Plan
  • Remote login to your Smartphone (On supported devices)
  • Change mobile number (MIN change)
  • Porting request
  • Order replacement equipment
  • Order upgrade equipment
  • Reset voicemail Requests
  • Rate plan changes
  • Unlimited Help Desk Support
  • Add/remove features
  • Remote login to your Smartphone (On supported devices)
  • Change mobile number (MIN change)
  • Device Lifecycle Management
  • Change unused lines to Seasonal or suspend plans
  • Cancel or report lost/stolen device
  • Manage Departments and Cost Centers
  • User Name Changes
  • Loaner Phone Program
  • Handset (ESN )swap
  • Wireless Expense Management
  • GPS Device Tracking
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