SUPPORT- WIRELESS ACCOUNT SUPPORT


Supporting your Wireless account is our top priority.
When you contact us, rest assured that help is on the way

Our dedicated Support Team members are extensively trained to resolve any issue pertaining to your wireless account

Our Clients view our Support Team as an extension of their own staff

Here are some things we help our clients with:

Day to Day Full Account Management
  • Device Swaps
  • Defective Device Exchanges
  • Damaged Device Replacements
  • Device Tech Support and Troubleshooting
  • Device Features and Functions assistance
  • Mobile number changes
  • User Name and Department changes
  • Voicemail Password Reset
  • Adding and removing features

Billing and Expense Management
  • Full Bill Analysis, maximizing rate plan efficiency
  • Identifying over and under usage
  • Identifying unused lines and suspending services as needed
  • Completing rate plan and feature changes
  • Identifying and correcting billing errors
  • Providing an excel spreadsheet AuditmyBill report each month

Orders and Procurement

  •  Process Device Upgrade orders
  •  Process New Line orders
  •  Process Accessory orders
  •  Process orders for GPS tracking devices

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