What kind of support does Wireless Support offer?

Wireless Support provides comprehensive support services that include 24/7 area help assistance available via phone and email. The support group is dedicated to resolving issues promptly and minimizing business disruptions. Additionally, the services encompass proactive billing error corrections, expense management, and device lifecycle management, ensuring seamless operations.

How does the Device Protection Plan benefit my business?

Your business may rest easy knowing that its gadgets are protected from harm with the Device Protection Plan. It provides peace of mind with a fixed replacement cost, eliminating the need for new contracts. This plan minimizes downtime and reduces financial liability for damaged or lost devices.

What is included in the Wireless Support Complete (WSC) program?

Device security, lifecycle management, limitless help desk service, and expense control are all part of the WSC program's comprehensive solution. It is tailored to meet all your wireless needs, ensuring that your devices are always protected, managed, and supported efficiently.

How does Wireless Expense Management work?

Lower your monthly wireless payments with the help of Wireless Expense Management. It will audit your carrier invoices, find idle lines, and negotiate better rates. This service provides a clear, manageable view of your expenses, helping you save money by proactively managing and optimizing your wireless accounts.

Does Wireless Support offer GPS tracking solutions?

Indeed, we offer advanced GPS tracking solutions that offer real-time location monitoring, geofencing, detailed travel reports, and more. These components help you keep track of your assets and personnel, enhancing operational oversight and security.

wireless support. Your Enterprise Mobility Management Partner

Unlimited Help Desk Support

Our Dedicated Help Desk is here to provide you with phone and email support when you need it. Our agents are handpicked and specially trained to be able to assist you immediately. Using our internal verification system, we will follow security steps to ensure that your company data stays confidential and secure at all times when supporting your users.

Unlimited Phone Support

Your users can call us directly for support at 1-877-SUPPORT. Our agents are standing by to assist with all questions and issues. Our agents will stay on the line with your staff to ensure that your issue is 100% resolved. If additional support is needed our agents will merge the call and stay on the line until we fully resolve your issues.

Unlimited Email Support

Our email support agents are available to assist 7 days a week. Once an email is submitted to us, it becomes a task and one of our agents gets assigned to it. We will then work on the task until it’s fully completed and reply back to you with an update or completion confirmation.

Experienced Support Agents

Our agents are not only familiar with our clients and are on a first name basis but also have the knowledge of experience that will help resolve your issue as quickly as possible.

Quick Response Time

We offer an industry best response time to address your issues. Phone support requests are handled immediately, email and web form requests have an SLA of 1-2 hours. After hours request have an SLA of 3-4 hours.

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Unlimited Help Desk Support

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Unlimited Email Support

Experienced Support Agents

Quick Response Time

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