WIRELESS SUPPORT COMPLETE


  • AuditMyBill: Expense Management and Monthly Auditing and of your wireless account invoice
  • WSDP- Device Protection: Protect all your devices from malfunction, loss or damage
  • Help Desk Support: Having issues with your device? Sure, we're here to troubleshoot and fix your issue
  • Email and Device Rescue: Need assistance transferring email or setting it up?
  • Loaner Phone: Need a loaner phone? It's free for up to 90 days.

 

AuditMyBill
Our AuditMyBill Expense Management program is one of the best mobile device and cell phone management solutions for you that is designed to do just what it says. Our Audit team will not only monitor your wireless account throughout the billing cycle period but make proactive changes that will help prevent overages, identify non usage lines and restrict or remove unused features. This will result in savings on your wireless account and savings in the form of opportunity costs associated with your company personnel time.
Your wireless account will undergo a detailed analysis on a monthly basis. This proactive approach ensures that billing issues get resolved quickly and accurately. The result and recommendations get emailed to you on an excel spreadsheet each month.

 

Wireless Support Equipment Protection

What devices are covered?

Basic phones, Smart phones and Tablets, Hotspot and USB Modems

 

What’s covered at no charge?

All replacements if the device is defective at no additional cost

 

How is a replacement processed?

Call us at (877)SUPPORT or email us

We will troubleshoot the unit, if the issue cannot be remedied, a replacement unit will be shipped out to you within 2-3 days. Once you receive the unit, we’ll activate it and a shipping label will be included for you to ship back the defective phone within 15 days.

 

Physical or Liquid Damage
Yes! It's covered. A small replacement fee applies depending on the device type.

 

Other Included Features:

  • Smartphone Email Setup and Help Desk Support
  • Remote login to your Smartphone (On supported devices)
  • Activate existing device with new number
  • Porting request
  • Order upgrade equipment
  • Rate plan change
  • Add/remove features
  • Cancel or report lost/stolen device
  • Change username
  • Handset (ESN )swap
  • New area code (CSA Swap)
  • Change mobile number (MIN change)
  • Order replacement equipment
  • Reset voicemail
  • Restrict voice capability
  • Suspend service
  • Change to Seasonal Stand-By plan
  • Update billing codes (cost centers)
  • Loaner Phone Program

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